Welcome to HRHA’s Application for Housing Assistance. Find out if we are currently accepting applications, link you to our online application, and provide answers to some of the most asked application questions.
We have launched a NEW Online Applicant Portal. Please create an account so you can:
Add and edit family members to your application
Add new income
Search available units
Access important documents
More features coming this year
Simply visit Assistancecheck.com to create an account. You will need a unique PIN number which will be mailed to you over the next few months. You can also simply call our office or contact us through the website and we will provide your PIN.
Where can I check to see if I’m active on the waitlist?
You can call (540) 434-7386 or walk in to our main office check whether your application is active on the waitlist.
Can you tell me where I am on the waitlist?
We are unable to tell you what number you are on the waitlist or give estimates about when you will reach the top.
The order of the waitlist is affected by preferences and by other applicants, so your placement can change frequently.
How long is the waitlist?
Our wait times can be anywhere from a few months to over two years.
You can always contact HRHA at (540) 615-5557 to make sure you’re still active on our waitlist.
What happens when my name comes to the top of the waitlist?
When your name comes to the top of the waitlist, we will send you a letter through the mail. Letters are sent to the address listed on the application. You are responsible for keeping your application current with your mailing address.
The letter will give you a deadline to contact HRHA and move forward with the voucher process
If you do not contact HRHA by the deadline, your name will be removed from the waitlist.
When you contact HRHA, your household will be scheduled for an appointment for verification of your preferences and eligibility.
At the appointment, the occupancy specialist will describe the documentation you must submit.
If you submit all required information and are determined eligible and you meet all preferences claimed, your file will be forwarded to the new contracts specialist. The contract specialist will contact you and schedule a meeting to:
explain the searching and leasing process
issue you a voucher
If you are determined to be eligible but you do not qualify for claimed preferences, you will be returned to the waitlist based on your updated preference score.
If you are determined to be ineligible, or if you fail to provide all required documents by the deadline, you will be removed from the waitlist.