It’s Easy To Apply For Housing Assistance.

Welcome to HRHA’s Application for Housing Assistance. Find out if we are currently accepting applications, link you to our online application, and provide answers to some of the most asked application questions.

We have launched a NEW Online Applicant Portal. Please create an account so you can: 

  1. Add and edit family members to your application
  2. Add new income
  3. Search available units
  4. Access important documents 
  5. More features coming this year

Simply visit to create an account. You will need a unique PIN number which will be mailed to you over the next few months. You can also simply call our office or contact us through the website and we will provide your PIN. 

FAQ’s and General Application Information:

  •  Apply online any time.
  • If you don’t have access to the internet or computer, or need assistance in during the application process, contract Sandra Lowther at 540-615-5557.
  • Anyone can apply. To be eligible for assistance, you must meet the following criteria:
    • Families, including single-person households, under the very-low income limit, which is 50% of area median income (2020 Income Limits)
    • Citizens and individuals with eligible immigrant status (assistance may be prorated if there are ineligible members)
    • Screening standards for adults, which include background checks for drug-related and violent criminal activity
    • Social security numbers for all household members
    • Sign all required consent forms
    • Address any prior debts to HRHA and other public housing agencies
  • To make updates and changes to your application, contact Sandra Lowther at 540-615-5557.
  • It is your responsibility to ensure that all information on your application remains current.
    • When your name comes to the top of the waiting list, you will be notified by regular mail.
    • If we are unable to contact you due to a returned or not received letter, your name will be removed from the waiting list.
  • Placement on the waitlist depends on preference score
  • Some characteristics & circumstances are given a certain amount of preference points, as a means of prioritizing applications
  • HRHA sets preferences based on local housing needs & priorities
  • You may qualify for zero, one, or multiple preferences
  • Your preference score is the total points for all eligible preferences claimed
    • All preferences checked on the application are verified when your comes to the top of the waitlist
  • Applicants with an equal number of preference points are ranked by date and time

More on Preferences HERE

  • You can call (540) 434-7386 or walk in to our main office check whether your application is active on the waitlist.
  • We are unable to tell you what number you are on the waitlist or give estimates about when you will reach the top.
  • The order of the waitlist is affected by preferences and by other applicants, so your placement can change frequently.
  • Our wait times can be anywhere from a few months to over two years.
  • You can always contact HRHA at (540) 615-5557 to make sure you’re still active on our waitlist.
  • When your name comes to the top of the waitlist, we will send you a letter through the mail. Letters are sent to the address listed on the application. You are responsible for keeping your application current with your mailing address.
    • The letter will give you a deadline to contact HRHA and move forward with the voucher process
    • If you do not contact HRHA by the deadline, your name will be removed from the waitlist.
  • When you contact HRHA, your household will be scheduled for an appointment for verification of your preferences and eligibility.
  • At the appointment, the occupancy specialist will describe the documentation you must submit.
    • If you submit all required information and are determined eligible and you meet all preferences claimed, your file will be forwarded to the new contracts specialist. The contract specialist will contact you and schedule a meeting to:
      • explain the searching and leasing process
      • issue you a voucher
    • If you are determined to be eligible but you do not qualify for claimed preferences, you will be returned to the waitlist based on your updated preference score.
    • If you are determined to be ineligible, or if you fail to provide all required documents by the deadline, you will be removed from the waitlist.