December 1, 2021 Update – Waiting List Temporarily Closed
Welcome to HRHA’s Application for Housing Assistance Page.
Effective December 1, 2021, HRHA’s waiting list will be closed due to software conversion and data migration issues. We will continue to admit applicants from the current waitlist.
We are migrating to a new software which will provide residents, landlords, and service providers increased online access to apply, update their personal information, complete the application and certification process and pay rent. We are excited about all the new features the software will provide which will hopefully improve client access, increase communication, and enhance ease of use for all involved.
We anticipate that the new client portal will be available March 1, 2022 and we will start accepting new applications at that time. We apologize in advance for the challenges this temporary closure will incur.
Please feel free to reach out to us if you have any questions.
You can request your PIN anytime by submitting the form below. Please keep in mind it will take up to a week after you submit your application for your PIN to be active in our system.
Can you tell me where I am on the waitlist?
We are unable to tell you what number you are on the waitlist or give estimates about when you will reach the top.
The order of the waitlist is affected by preferences and by other applicants, so your placement can change frequently.
How long is the waitlist?
Our wait times can be anywhere from a few months to over two years.
You can always contact HRHA at (540) 615-5557 to make sure you’re still active on our waitlist.
What happens when my name comes to the top of the waitlist?
When your name comes to the top of the waitlist, we will send you a letter through the mail. Letters are sent to the address listed on the application. You are responsible for keeping your application current with your mailing address.
The letter will give you a deadline to contact HRHA and move forward with the voucher process
If you do not contact HRHA by the deadline, your name will be removed from the waitlist.
When you contact HRHA, your household will be scheduled for an appointment for verification of your preferences and eligibility.
At the appointment, the occupancy specialist will describe the documentation you must submit.
If you submit all required information and are determined eligible and you meet all preferences claimed, your file will be forwarded to the new contracts specialist. The contract specialist will contact you and schedule a meeting to:
explain the searching and leasing process
issue you a voucher
If you are determined to be eligible but you do not qualify for claimed preferences, you will be returned to the waitlist based on your updated preference score.
If you are determined to be ineligible, or if you fail to provide all required documents by the deadline, you will be removed from the waitlist.
I have submitted my application for housing, now what?
Applicants will be able to check their status and update information with our new portal launching March 2022. Please check back later for details on signing up. Thank you for your patience as we switch software to better serve our clients and community.
Feel free to call our main office with any questions: 540 434 7386