Franklin Heights FAQs
Why is my rent so high?
Please contact your Housing Choice Voucher caseworker at 540-434-7386 to make sure they have the most up-to-date household information and ask him/her any questions you may have about your portion of the rent.
When is the rent due?
The rent is due on the first of each month, but we give five days from the first as a grace period. After the fifth day a late fee will be charged.
If I pay my rent late how do I get another rent statement?
A rent statement will be mailed to you along with a late rent letter (Pay to Quit Notice).
If I have a complaint how do I file one?
If you have complaints about a neighbor or staff write a statement with the “issue(s)” that describes the concern(s) and address it to Nehemias Velez (Franklin Heights Property Manager). If the problem is with the Franklin Heights Property Manager address the letter to Michael Wong (Executive Director). If you feel the HRHA is not addressing your concerns and/or you are being discriminated you can contact HUD at (800) 842-2610 or see https://www.hud.gov/complaints_home.